Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

• Number of hours of care per week
• Level of home care services received
• Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

Yes.  Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.  

Yes.  We understand that situations can arise where one needs in-home care services in a hurry. We can provide services on an as-needed basis.

Yes.  Prime  can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.

Prime  develops an individualized and completely confidential Plan of Care for each client.  The purpose is to document the type of home care services needed and when the client would like to initiate care. Once the client, and family members, and our office agree on the Plan of Care, the office staff will use that information to recommend the care giver who will be delivering the service, establish the schedule and agree to the monitoring and communication.

We review Plans of Care with the client and family at least every six months, but reviews may be more frequent based on the need. The review is an important process to ensure the client is receiving an appropriate level of care and is pleased with the care giver providing the care.

During the initial conversation and the in-home visit, the Client Care Coordinator will document the home care services required and the client's preferences for a Comfort Keeper match. The Client Care Coordinator then selects the best fit for the client and arranges an introduction between the client, caregiver, and Coordinator to introduce this new team. During that meeting, everyone reviews the Plan of Care to ensure agreement and understanding of services to be provided.

Prime employs a team of caregivers to ensure there is no interruption to your care if someone is sick or on vacation.  If your caregiver is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change.  The Client Care Coordinator will also introduce the interim caregiver and review your Plan of Care with them prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.